From months to minutes
Internal reviews. Approval loops. Stakeholder coordination. Some enterprise customer stories can take months to publish. ProofPoints changes that; from fully-automated content published in under ten minutes, to editor-crafted stories created with a wonderful experience for your most important customers.
"We needed a customer story solution that met our need for value AND volume. Now we have the very best stories, carefully crafted, and a source of frequent fast stories that meet everyday needs."
Your customers want to share.
Your process is the problem.
We've spent 34 years perfecting customer storytelling. We know how to capture, craft, and deliver stories that drive revenue. But even with the best creative team in the business, traditional internal processes create bottlenecks that can stretch a single story from weeks to months.
Review Cycles
Legal, compliance, marketing, product – every stakeholder adds weeks to the timeline.
Approval Loops
Customer sign-offs, executive reviews, brand checks – the back-and-forth never ends.
Resource Constraints
Your team can only handle so many stories at once, creating a permanent backlog.
Scale vs Quality
You need dozens of stories. Traditional processes force you to choose between volume and craft.
Your story, your way
From rapid-fire user-generated content to executive-level flagship stories – choose the right approach for every customer.
Automated UGC
First click to published: <10 minutes
Perfect for scaling your customer story library quickly. Customers answer campaign questions or upload recordings. AI handles transcription, extraction, and content generation – all in your brand voice.
- Self-service customer capture
- Instant AI transcription & analysis
- Multi-format content generation
- Built-in brand compliance
- One-click publishing
Editor-Enhanced Content
AI draft + expert polish: 24-48 hours
The sweet spot. AI does the heavy lifting – transcription, structure, first draft – then our team of professional editors refines the narrative, sharpens the quotes, and ensures every piece reads like it was crafted by hand.
- Everything in Automated, plus:
- Professional editorial review
- Narrative enhancement
- Quote optimization
- Fact-checking & verification
- Multiple revision rounds
Full-Service Bespoke
White-glove experience: Process-dependant
For your most important customers and highest-stakes stories. We handle everything – from scheduling live interviews with professional interviewers to crafting executive-level narratives that become cornerstone marketing assets.
- Everything in EEC, plus:
- Scheduled live interviews
- Professional interviewers
- Executive-level writing
- Design-ready deliverables
- Video production coordination
- Customer relationship management
Start with what you have
Four ways to capture customer stories – click any to see how it works.
Then we take it from there
Send
Customer receives campaign link with your questions
Respond
They answer via video, audio, or text on their schedule, can include an interview
Generate
AI creates their story in your voice
Publish
Review, approve, and publish or export to Google Docs
Upload
Drop your existing recordings into ProofPoints
Transcribe
AI transcribes, timecodes and identifies speakers
Transform
Raw transcript becomes story options, ready for polishing
Deliver
Final story can become blog, social, and more
Import
Paste or upload your existing transcript
Analyze
AI identifies key themes, quotes, and story arcs
Transform
Raw transcript becomes story options, ready for polishing
Deliver
Final story can become blog, social, and more
Schedule
We coordinate with your customer directly
Interview
Professional interviewer captures the full story
Craft
Senior editors create executive-level narratives
Deliver
Design-ready assets across all formats
Creative. Customer. Storytellers.
The global customer storytelling experts.
Now AI-accelerated.
inEvidence is the partner of choice for B2B technology companies who need customer stories that actually work – written, video, visual, combined, and hybrid formats across every geography, vertical, and solution area.
ProofPoints encodes 34 years of that expertise into the perfect blend of Human and AI. The frameworks. The narrative structures. The brand voice calibration. Everything we've learned about what makes customer stories drive revenue now available at the speed your business demands.
One Story, Every Format
Written. Video. Visual. Combined. Hybrid. Every customer story can become a complete content engine.
Ready to go from months to minutes?
Whether you need volume at speed or bespoke stories for your most important customers, we'll show you what's possible.
Get Started Today →