The Art of Consistency: Lessons from a Lifetime of Discovery

Kate Hickson
Director inEvidence
January 2026

Sometimes, the most profound business lessons come from the simplest, most personal places. We often talk about “innovation” and “strategy” as these high-level, abstract concepts, but truly, they are rooted in what we do every single day. I was reflecting recently on my own journey-not just in the corporate world, but in life-and realized that my approach to quality and consistency started much earlier than my career. In fact, it started when I was two years old. That was the year I discovered my first true passion: cheese. It sounds funny to say it out loud in a professional context, but I haven’t stopped since. That early discovery wasn’t just about food; it was about recognizing value, developing a palette, and understanding that when you find something good, you stick with it.

In a world that is constantly chasing the “next big thing,” there is something incredibly grounding about long-term commitment. My journey began with a simple taste, but over the decades, it has evolved into a quest for variety and depth. It begs the question: how often do we stick with a singular focus long enough to truly understand its nuances? Whether we are building a technology platform or cultivating a team culture, the principle remains the same. We have to start early, stay curious, and remain committed to the core value we provide.

The Complexity of the SimpleTTT

Over the years, I have had the privilege of experiencing twenty-five distinct types of cheese. To the uninitiated, that might just sound like a grocery list. But to me, it represents a journey through geography, culture, and craft. Each variety requires a different environment to mature, a different set of ingredients, and a different timeline to reach its peak. This is exactly how we need to view our global markets and our diverse teams. We cannot expect a “one-size-fits-all” approach to work when we are dealing with the complexity of human beings and international business.

When I look at the landscape of our industry, I see the same need for appreciation of variety. Just as a sharp cheddar offers a different experience than a creamy brie, our clients in different regions face unique challenges that require tailored solutions. We can’t just ship the same “product” everywhere and expect it to resonate. We have to understand the local flavor. We have to respect the aging process-the time it takes for a relationship to mature into something robust and trustworthy. My experience with these twenty-five varieties has taught me that diversity isn’t just a metric to hit; it is the very source of richness in our lives and our work.

It is easy to get complacent and stick to what we know. But true growth happens when we expand our palette. It happens when we are willing to try the twenty-sixth variety, even if we aren’t sure we will like it. That openness to new experiences is at the heart of innovation. It is about taking the foundational love for what we do-that passion that started at age two-and constantly looking for new ways to express it.

Real expertise isn’t about knowing everything at once; it’s about the consistent, lifelong commitment to exploring the nuances of your craft.

Visualizing the Perfect Market Fit

When I think about the ideal relationship between a company and its community, a very specific image comes to mind. It’s a sunny day. The lighting is perfect. There is a sturdy wooden table, and sitting right in the center is a magnificent pile of cheese. But the most important part of this image isn’t the product; it’s the audience. Surrounding that table are mice-our community-holding knives and forks, wearing bibs, and looking absolutely ready to eat. They aren’t skeptical. They aren’t confused. They are prepared, eager, and equipped.

This whimsical image actually serves as a powerful metaphor for “product-market fit” and user readiness. Too often, we launch solutions into the void without ensuring our community has the “knives and forks” to consume them. Are we giving our customers the right tools? Have we created an environment (that sunny day) where they feel comfortable and invited? The bibs represent a willingness to get involved, to dive in, and perhaps get a little messy in the process of discovery. That is the kind of engagement we should all be striving for.

We want our community to look at what we offer with that same level of anticipation. We want them to feel that what we have placed on the table was made specifically for them. Achieving that level of eagerness requires us to be deeply human-centric. We have to listen to what they are hungry for. We have to set the table with care. If we just throw technology at people without the warm, inviting context of that “sunny day,” we miss the opportunity for genuine connection.

Success is creating an environment where your community shows up with their knives and forks, fully equipped and eager to engage with what you’ve built.

The Human Connection

So, why is cheese-or any product we are passionate about-so “nice”? It comes down to the shared experience. Food, like technology, is a connector. It bridges gaps. When we sit around that wooden table, differences fade away, and we bond over a shared appreciation for quality. In my role at inEvidence, I see our platform doing the same thing. We aren’t just moving data; we are moving ideas. We are connecting people across borders who might otherwise never interact, empowering them to share their own unique “flavors” of creativity.

The “niceness” factor is actually a metric of trust and security. We enjoy things that make us feel safe, satisfied, and happy. In the tech world, we sometimes undervalue the concept of joy. We get bogged down in specs and features. But ultimately, we are building for people. We are building for that feeling of satisfaction. Whether it is a seamless digital interaction or the perfect slice of gouda, the end goal is to improve the human experience-to add a little bit of sunshine to that day.

As we look toward the future, I challenge you to think about what you are bringing to the table. Is it something you have been passionate about since the beginning? Is it something that invites your community to pull up a chair and get ready to participate? The most secure and innovative technologies are the ones that feel as natural and essential as a shared meal.

We must never forget that behind every login and every transaction is a human being looking for connection, satisfaction, and a reason to sit at the table.

I invite you to reflect on your own “twenty-five varieties”-the diverse experiences that have shaped your leadership style. Let’s continue to build platforms that don’t just function, but that nourish. Let’s make sure that when we set the table, our community is ready, willing, and excited to join us. After all, the best ideas, much like the best food, are meant to be shared.